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Troubleshooting

In this guide:

Unable to Fetch Invoices​

Refresh the Invoices list; if it persists, check the store's connection/sync status.

Invoice Not Found​

Confirm the invoice number or link is correct — it may belong to a different store, or have been removed.

Unable to Send or Resend Invoice​

Confirm the order has a valid customer email under Customer → Contact information before sending.

Unable to Load Payment Mandates​

The customer may not have a card on file, or the card-vaulting feature isn't enabled — use ACH / Manual instead.

Payment Capture Failed​

Check the card's authorization status and expiry, or switch to a manual payment method and record it directly.

Unable to Void Invoice​

Confirm the invoice isn't already Void, and that you're using More actions → Void invoice from the detail page.

CSV Export Failed​

Retry the export; for very large selections, try exporting a smaller batch or the current page instead.

PDF Download Failed​

Confirm the invoice has actually been generated (not just a pending order balance), then retry Download PDF.