Troubleshooting
Use this guide to diagnose list visibility, splitting, delivery windows, sync, and export problems in Orders. Page-specific issues are also covered in Viewing Orders, Order Details, and Filtering Orders.
In this guide:
- Orders Not Displayed
- Order Not Split
- Missing Delivery Window
- Export Failed
- Order Sync Delayed
- Order Synchronization Failed
- Export Generation Failed
- Invalid Delivery Window
- Missing Warehouse
Orders Not Displayed
Clear filters, check the Archived tab, and confirm webhook sync. Confirm the order exists in Shopify, check the Archived and Cancelled tabs, and clear active filters or search. Delayed webhook sync is a common cause — wait briefly and refresh. See Shopify data sync if the issue persists.
| Problem | What to try |
|---|---|
| Order missing from list | Clear filters; check Archived tab; confirm webhook sync |
| Duplicate rows for one order | Expected when multiple shipments exist — compare order name/shipment id and the property configured in Settings |
| Filters reset unexpectedly | Switching default tabs clears saved-view filters by design |
Order Not Split
All lines share the same value for the configured split property, or splitting is disabled in Settings. Confirm Order Splitting by Properties is enabled and that line items actually differ on the configured property (Season, Delivery date, Start/End date, or Order type). Changing the setting does not re-split existing orders. See Order Splitting.
Missing Delivery Window
The inventory record behind the line has no Available From/To date set. Update inventory dates before new orders are placed; existing lines keep the values they were ordered against.
Export Failed
Retry the export. Confirm the order or shipment still exists and is not mid-edit. Page Export only covers the current page of results (25 rows). See Exporting Orders.
| Problem | What to try |
|---|---|
| Export CSV seems incomplete | Page Export only includes the current page (25 rows) |
| Bulk action affected wrong orders | Confirm whether you selected all matching vs. one page |
Order Sync Delayed
After fulfill, refund, edit, or bulk actions, wait for the sync overlay or refresh the list. If badges look stale, refresh the browser; webhooks may take a moment to catch up. Allow time for Shopify webhooks to sync; refresh the list or order detail.
Order Synchronization Failed
The Shopify webhook sync for an order did not complete — refresh after a short delay, and re-check Shopify data sync if it persists.
Export Generation Failed
A row, page, or shipment export could not be generated — retry, and confirm the order/shipment still exists and is not mid-edit.
Invalid Delivery Window
The line's inventory record is missing or has conflicting Available From/To dates, preventing correct order splitting.
Missing Warehouse
The line has no valid fulfillment location assigned — confirm the Warehouse on the underlying inventory record.