Understanding Order Information
This section is a field-by-field reference for what appears on the Orders list and on order detail. For a UI walkthrough of where these fields live on the page, see Order Details.
In this guide:
- Order Number
- Customer Information
- Company
- Sales Channel
- Order Total
- Delivery Method
- Delivery Window
- Tags
Order Number
The order name/number from Shopify (for example #1042 or #1373). When splitting is enabled, shipment rows may show a segmented number such as #1373-1 / #1373-2, with a shipment identifier in the name. Clicking the name opens order detail scoped to that row's shipment when applicable.
Customer Information
Name, email, and contact details for the buyer on the order. On the list, the Customer column shows the buyer name on the first line and the B2B company on the second line when present.
On order detail, the Customer card consolidates B2B buyer context:
- Name — Link to Shopify customer admin when ID exists
- Order count — Link to orders list filtered by
customer_id - Contact information — Email (linked), phone
- Shipping address — Full formatted address when set
- Billing address — Separate block, or "Same as shipping address"
- Sales representative — Rep name (links to orders filtered by
rep_id), rep code, checkout rep code, email, phone, optional rep metadata
The Customer card supports Edit contact information, Edit/Add shipping details, and Replace B2B customer flows. See Order Details — Order Summary.
Company
The B2B company name associated with the order, shown on the Customer card and on the list's Customer column. Used when filtering or auditing wholesale accounts.
Sales Channel
Where the order originated — for example Online Store or draft — as shown in the Channel column on the list. Use channel context together with tags and rep attribution when reconciling books of business.
Order Total
Monetary total for the order or, on a shipment row, the totals scoped to that shipment (the Total column reflects the shipment amount, not always the full parent order). On order detail, the Payment card breaks out subtotal, shipping, taxes, discounts, paid amount, outstanding balance, and payment terms badge with due date when terms apply. See Order Details — Payment Information and Payments and Invoices.
Delivery Method
How the order is expected to ship or be fulfilled — the Delivery method column shows the shipping method label, or Shipping when blank. Carrier and tracking details appear after fulfillment on shipment cards and in the Delivery status column (click to expand tracking numbers and carriers when multiple shipments exist).
Delivery Window
The availability or requested ship dates the line items were ordered against, inherited from inventory Available From / To (or start/end range) at placement. Each line item's delivery window comes from its inventory record at the time of order placement. Delivery windows drive Order Splitting when the store splits by delivery date or start/end date.
On order detail, line-level fields include:
| Field | Description |
|---|---|
| Inventory Type | Immediate, Future, Prebook, or an alias, inherited from the inventory record |
| Season | Inventory season tied to the line; used for splitting when Season is the configured property |
| Requested Ship Date | Delivery/availability date used for delivery-window-based order splitting |
| Warehouse | Fulfillment location badge on the fulfillment card |
Tags
Shopify order tags synced to B2B Plus. On the list, the Tags column shows the first tag as a badge, with + N when more tags exist. Filter with Tagged with / Not tagged with, and manage tags from order detail (edit modal with autocomplete, quick add field, or click × to remove) or bulk Add/Remove tags on the list. Tag errors can appear in a dismissible banner on the Tags card.