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Troubleshooting

Use this guide to diagnose publishing, product visibility, and schedule problems for Line Sheets.

In this guide:

Line Sheet Not Published​

Check that Status is set to Publish and that today falls inside the publish window. See Publication Scheduling.

Products Not Displayed​

Confirm the products are Active in Shopify — Draft or Archived products won't show to buyers.

Publish Schedule Not Working​

Confirm the Publish start/end dates are correct and remember they are evaluated in UTC.

Catalog Type Not Applied​

Re-open the line sheet and confirm a catalog type is actually saved against it.

Invalid Publish Date​

Shown when a start date is set in the past on creation, or an end date is set before the start date.

Missing Products​

Shown when trying to save a line sheet with zero products — at least one is required.

Missing Catalog Type​

Shown when trying to save without selecting Immediate, Future, Prebook, or All.

Publication Failed​

Shown when a publish/unpublish action cannot complete — retry, and confirm the underlying Shopify collection wasn't deleted or altered outside the app.